Job Description

The HT Group has a medical equipment manufacturing client in Colorado Springs, CO looking for a Customer Service Representative who is experienced, energetic, and customer-focused to lead daily customer service operations, support and develop a small team, and ensure customers and sales representatives receive timely and professional service.

Responsibilities:
Lead and support a small team of Customer Service Representatives, including training new employees, reviewing work for quality, and holding team members accountable
Receive and respond to customer phone calls, emails, voicemails, and other inquiries in a professional and timely manner
Process customer orders and provide product information, pricing, order updates, and general support to customers and sales representatives
De-escalate customer concerns, troubleshoot issues, and provide solutions to complex customer service challenges
Complete invoicing, order acknowledgements, RMAs, warranty orders, freight damage claims, and other customer service documentation
Support order entry, inventory inquiries, customer setup, sales order inquiries, and other customer service processes within Syspro
Prepare basic customer quotes and maintain customer and quote information within CRM systems
Coordinate freight estimates and pickups and file freight claims with shipping companies
Maintain accurate daily logs and monitor order-entry quality to support established accuracy goals
Partner with the sales team to provide phone, email, quoting, and general customer support
Requirements:
Minimum 5 years of customer service experience
Strong leadership skills with the ability to train, develop, and oversee a small customer service team
Excellent written and verbal communication skills with strong attention to detail
Ability to multitask, switch priorities, and solve problems in a fast-paced environment
Strong organizational skills with the ability to retain information and respond quickly to customer needs
Typing speed of approximately 40 WPM; 10-key experience preferred
Reliable, self-motivated, and comfortable working within a small team
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com
#HPIND

Job Tags

Full time

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Customer Service Representative Job at The HT Group, Colorado Springs, CO